Shannon Management Co. · Version 2026-06-11 · Effective June 11, 2026
These Terms of Service (these "Terms") are a binding agreement between you ("Member," "you") and Shannon Management Co. ("Company," "we," "us"), the operator of the member platform, websites, and related services (the "Platform"). The software made available through the Platform is licensed to you under your Software System Licensing Agreement (together with any upgrade agreement, your "License Agreement") with Boundless AI LLC or the affiliated licensor entity named in your License Agreement (the "Licensor").
By checking the acceptance box, clicking "Agree & Continue," or otherwise affirmatively indicating assent, you agree to these Terms and to the Disclosures & Disclaimers, which are incorporated by reference. These Terms supplement your License Agreement; if these Terms conflict with your signed License Agreement, the License Agreement controls. Nothing in these Terms reduces any non-waivable right you have under the laws of your state of residence.
You must be at least 18 years old, have the legal capacity to contract, and provide accurate, current, and complete account information. One account per Member. You are responsible for safeguarding your credentials and for activity under your account, and you agree to notify us promptly of any unauthorized use.
The first three (3) months following activation of your license (the "Training Period") is an instructional period. During the Training Period, the Platform operates in simulation mode: campaigns, transactions, activity metrics, and results displayed in your dashboard are simulated for training and practice purposes. They are not actual marketing sends, not actual customer transactions, and not earnings or income of any kind.
"Marketing Credits" are internal, promotional, non-monetary platform-usage credits that meter your ability to use certain Platform features (such as SMS, email, and voicemail marketing sends).
The Platform is a software tool. It is not an investment, a security, a franchise, employment, or a job. We and the Licensor do not promise, represent, or guarantee that you will earn any income, profit, revenue, or other financial return from use of the Platform, or that you will achieve any particular level of results — your results may be zero. Your outcomes depend on factors outside our control, including your own products, pricing, effort, recipient consent and response, and market conditions. Marketing Credits are not earnings or income. No employee, contractor, or representative is authorized to make any statement about income, earnings, or likely results; please report any such statement to michael@shannon-management.com. Nothing in this Section or these Terms limits, and you do not waive, any right or remedy you have under the Consumers Legal Remedies Act, the Federal Trade Commission Act, or any other law, including for fraud or misrepresentation.
You agree not to misuse the Platform, including by: violating any applicable law; attempting unauthorized access; interfering with Platform integrity; submitting false information; impersonating others; using bots or scrapers without authorization; or sharing credentials.
Live marketing compliance. After Switch-Over, you are responsible for ensuring that marketing campaigns you direct through the Platform comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, CAN-SPAM, state telemarketing and privacy laws, and carrier and platform policies, including consent, identification, opt-out, and do-not-call requirements. We may suspend campaigns that we reasonably believe violate law or policy.
Subject to these Terms and your License Agreement, you are granted access to the Platform for your business use as described in your License Agreement. Except as your License Agreement expressly provides otherwise, you may not resell or sublicense Platform access, copy or create derivative works of the Platform, reverse engineer any component, or remove proprietary notices. All rights not expressly granted are reserved.
Non-public materials made available to you — including Software internals, training materials, pricing, and proprietary methods — are the confidential information of the Company and the Licensor and may be used only in connection with your licensed use of the Platform, as further described in your License Agreement.
Your right to review and speak honestly is protected. Nothing in these Terms, your License Agreement, or any confidentiality provision prohibits or restricts you from: (a) posting or communicating honest reviews or assessments of the Platform or our services; (b) reporting suspected violations of law to, or communicating with, any government agency or regulator; (c) making disclosures protected by whistleblower laws; or (d) discussing or disclosing information about unlawful acts. Consistent with the federal Consumer Review Fairness Act (15 U.S.C. § 45b) and California Civil Code § 1670.8, we will never penalize you for an honest review.
You retain ownership of data you input into the Platform. We process account and usage data to operate the Platform, provide support, and meet legal obligations. We do not sell Member personal information. Contact us at michael@shannon-management.com with privacy questions or requests.
We may suspend or limit Platform access for violation of these Terms, suspected fraud or unlawful use, or risk to the Platform or other Members, with notice where practicable. Termination of your License Agreement terminates Platform access. Sections that by their nature should survive (including Sections 4, 5, 8, 11–15) survive termination. Any cancellation or refund rights stated in your License Agreement or required by law are not affected by this section.
EXCEPT AS EXPRESSLY STATED IN YOUR LICENSE AGREEMENT, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR AND THE LICENSOR'S AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE PLATFORM IS LIMITED TO THE AMOUNTS YOU PAID UNDER YOUR LICENSE AGREEMENT. THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT, AND DOES NOT LIMIT ANY NON-WAIVABLE STATUTORY REMEDY.
You will indemnify the Company and the Licensor against third-party claims arising from your unlawful use of the Platform, including marketing campaigns you direct in violation of Section 6, except to the extent caused by our own conduct.
Before filing any claim, you and we agree to attempt informal resolution for 30 days after written notice to michael@shannon-management.com (or to your account email, if we raise the dispute).
Except as provided below, disputes arising out of these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The AAA Consumer Rules govern fees and costs; arbitration will take place in the county where you reside (or by video conference at your election). Judgment on the award may be entered in any court of competent jurisdiction.
Either party may bring an individual claim in small claims court. This Section does not waive your right to seek public injunctive relief where that right cannot lawfully be waived, and claims for such relief may be pursued in court. Disputes governed by a dispute-resolution provision in your signed License Agreement are governed by that provision.
To the extent permitted by law, disputes will be resolved on an individual basis; neither party will participate in a class or representative proceeding against the other. If this waiver is found unenforceable as to a particular claim, that claim shall proceed in court, not arbitration.
You may opt out of this arbitration provision entirely by emailing michael@shannon-management.com with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.